Automatic Labs is shutting down. All their services such as vehicle tracking, crash alert, etc will be discontinued on May 28th, 2020. All information including shutdown, data export, the rebate can be found in the customer FAQ page of their website.
The company is sending an email to the customers about the shutdown. According to it, the COVID-19 pandemic has adversely impacted their business.
When exactly will it be shut down?
Like many other companies in the United States, the COVID-19 pandemic has adversely impacted our business, and we have made the difficult decision to discontinue the Automatic connected car product, service, and platform. This decision to cease operations affects all Automatic services, including our automatic crash notification service. We will be shutting down all operations at 11:59 pm, PT, on May 28, 2020 and, as a result, your Automatic service will end on that time.
Export the date if you want to keep
Even after the shutdown, you can access to previously recorded tracking data until June 28, 2020. After June 28th, you have no longer access to the data. So, you need to export the data until then.
You may be eligible for a rebate
Depending on the model of your Automatic adapter, you can get a rebate. Check the eligibility and submit the rebate request form until June 15th.
My experience with Automatic OBD adapters
I own the 2nd gen (=Link2?), Pro, and CCA. According to the website, Pro and CCA are eligible for the rebate. The 2nd gen and Pro had been working seamlessly. Then the company released CCA. I didn’t have to switch to CCA from Pro, but I just wanted to try it. The CCA was so intermittent. Most trips were not tracked. I contacted customer service. They instructed me some things and even sent a replacement, but CCA has never worked properly.
Read Also: Automatic CCA LTE OBD2 Adapter review
All information including shutdown, data export, the rebate can be found in the customer FAQ page of their website.